1 reviews | Active since Feb 2015
I JUST CAN'T BELIEVE TELKOM GET'S AWAY WITH POOR S
Hi, my name is Barry Bedford, Acc Nr *** and Service ref ***. I phoned (waited 45 min)the call center before 1 March 2015 to tell them I want my line and all to be cancelled at end March 2015, due to the fact that I moved to the UAE. Wef 31 March 2015. Telkom service number *** ref ***A In April I tried to confirm and after 60 min did not speak to any call center agent. I logged a call on the web site on 16 April and received an acknowledge of receipt. I decided to pay more and my account was in credit R110.71. To my disgrace, I see my account, emailed to the wrong email address has been debited again for Telkom Simple DSL Fast *** 12 May 15 - 11 Jun 15 R144.74 and Telkom Evening W/Ender Plan *** 12 May 15 - 11 Jun 15 R180.70 Subtotal R325.44, which is just unacceptable. Please change my email to from [Email Removed] to [Email Removed] My cell in UAE is ***53. I refuse to phone again. Please phone me or email me and confirm that the R325.44 has been credited to my account. THANK YOU, <br> Barry Bedford *** 089<br> SIBITI PRIVATE ESTATE 62 <br> 1876 NERINE RD <br> SANDTON <br> WITKOPPEN X 120 <br> 2191
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigation and we will revert back to you with feedback.
Your Social Media reference number is SM111463.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigation and we will revert back to you with feedback.
Your Social Media reference number is SM111463.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
