I hour on Telkom Call Centre 29 June 2015

I want to move my ADSL line from Telkom to Mweb. I tried to get the cancellation yesterday and spent more than 1 hour on the phone. The first call to the number, *** took so long without any response, so when the phone went dead, I assumed I had been cut off. The second time I phoned, after waiting for a long time, Jackie answered and said I had come through to the wrong dept and she would put me through to the \Retention Dept"as I had to cancel the ADSL line first and then negotiate another package with Telkom. After holding on again I spoke to Buyi who gave me the following ref. no:*** and she said the cancellation entailed a one month notice period"