1 reviews | Active since Apr 2013
I have waited 6 months for ADSL!!!!
I moved 6 months ago. I tried to import my line as I have always done in the past when moving house but was told there were no internet ports and I would have to wait until January for an internet line but could in the interim get a new phone line which I did. After many follow ups I was then told that that was totally incorrect as I had moved within the same zone but was told as I had changed lines I would now have to wait. Then suddenly a technician appeared to install a new line. Advised him that I wanted internet added to my existing line. Was told that could be done asap. That was last monday. Have spent about 30 hours on hold to Telkoms centre where I either get hung up on or incorrect information. I was then told my line was disconnect due to non-payment (not true) and finally someone advised there was a fault on the line which would be fixed in four days. A week later I still can't get through to a person who know's whats going on or when I will get ADSL. Contacted my service provider and paid for data after I was told my adsl was up and running (which it was not) which has since expired. Am so irritated by the terrible service. Someone PLEASE HELP
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
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Regards
Frank Mkwa****
Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
