NM
Nicolette M

1 reviews | Active since Apr 2013

02 Mar 2015, 11:35

I have waited 6 months for ADSL!!!!

I moved 6 months ago. I tried to import my line as I have always done in the past when moving house but was told there were no internet ports and I would have to wait until January for an internet line but could in the interim get a new phone line which I did. After many follow ups I was then told that that was totally incorrect as I had moved within the same zone but was told as I had changed lines I would now have to wait. Then suddenly a technician appeared to install a new line. Advised him that I wanted internet added to my existing line. Was told that could be done asap. That was last monday. Have spent about 30 hours on hold to Telkoms centre where I either get hung up on or incorrect information. I was then told my line was disconnect due to non-payment (not true) and finally someone advised there was a fault on the line which would be fixed in four days. A week later I still can't get through to a person who know's whats going on or when I will get ADSL. Contacted my service provider and paid for data after I was told my adsl was up and running (which it was not) which has since expired. Am so irritated by the terrible service. Someone PLEASE HELP

0
Replies (1)
Telkom
Telkom's reply02 Mar 2015, 13:44
Official
Hello glennik,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
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Regards
Frank Mkwa****
Social Media Team