I have two case numbers that is still not resolved

<p>I am so tired of this terrible service I get from Telkom mobile. Three weeks ago I got a case number from one of their customer service agents that told me they will cancel the penalty fee on my account due to their mistake and that my account was paid the same day that the debit order was rejected by my bank. Case ********** 9. The first debit order on my bank the 25th was Telkom mobile with their ridiculous penalty fee that is almost as much as my monthly installment and as I mentioned in my first complaint this is not the first time that they deduct unnecessary penalty fees from my bank account. I got another case number from one of their media agents that rep**** on my first complaint on friday the 26th of May ( AI ********** ) this case number is also not resolved. Why do they use case numbers that they dont resolve I have been waiting for a call and I have been sending emails to their customer service department and non of them have proper customer service s****s to assist their clients. How do I get to speak to someone in a higher position to assist me with this. No one can pay that kind of penalty fees. I will not recommend anyone to use Telkom mobile as a service provider they might have nice deals on their contracts but once you start a contract with them you have endless problems with them. </p>