I have to constantly nag in order to get any feedback on my network issues

<p>Service request ********** 1 - Technician finally pitches after I wait 4 months.. Says there is definetely something wrong, network is too slow... He was here on 14 September.. I phoned a week later, call centre says 5-7 working days. It's now a month later. I phone again today - nothing has been done to my request - no feedback. She says she'll escalate it.. this case has been escalated so many times by "team leaders". I am SO tired of having to follow up constantly, nag, beg.. I PAY for this service! Come on Telkom!</p>