I have spent the afternoon 28/12/2020 trying to get my Data for Nov/Dec that Telkom owe me. Telkom tells me there was no money in my bank account in Nov. I never used my data, at that time I went to my Daughters farm in Mooi River. When I arrived in Durba

I have spent the afternoon 28/12/2020 trying to get my Data for Nov/Dec that Telkom owe me. Telkom tells me there was no money in my bank account in Nov. I never used my data, at that time I went to my Daughters farm in Mooi River. When I arrived in Durban in early December I found out Telkom never withdrew the money from my bank acc. I then contacted Telkom and they gave me there bank account ***, ref no ***, I ten sent them R99 on the 03/12/2020 at 15:49. I was then informed they never got for December so I sent R99 on 09/12/2020 at 11:06. I was then informed that I had the wrong bank account, I should have sent the money to*** one no 5 less in the account no, on the 28/ Dec I managed to borrow enough money to send R198.00 to pay for November and December, I was told I would get my data in 24 hours. The time I phoned was 28/12/2020 time 10:46. I then phoned again on the30/12/2020 time after 1400pm. I phoned accounts on Telkom 180 and was told I don’t have data for November or December because I have used it all up. 1/ there is no signal on the farm for any cell phone sim card. 2/ Telkom would not give me data if they never got any money from me. 3/ I was told that after 1 month of not using data I lose the balance data ( the Government has ruled a person that has not used up all there data it cannot be taken away. Any data I have been using was bought over the counter or through my bank account, Telkom think that data that I bought came from the contract. 1/1/2021 Telkom have now given me data for January of which I have paid R99.00 for on the contract. Thanking you R E Coetzee ph no is *** email address ***