I have reported my case to the CGSO CGSO03203

<p>Since you have not assisted me in resolving my query and just shoved the matter to Mondo, and since you have not followed up with me to close the case on your side and handed me over to debt collection who with no authority debited my account, i have escalated to the consumer ombudsman the CGSO who will be dealing with this matter and help me achive my desired outocmes.</p> <p> </p> <p>Here's out last communication:</p> <p> </p> <p>From: Social Media</p> <p>Sent: Monday, November 28, 2016 10:35 AM</p> <p>To: Rewardsco Customer Care ********** ********** ********** <p>Cc: RNS Socialites ********** Copy Socia ********** <p>Subject: ********** 5</p> <p> </p> <p>Good Morning Mondo,</p> <p> </p> <p>Please urgently assist with the below. Kindly confirm the contract cancellation and advise if there is any collection that needs to be done.</p> <p> </p> <p>Customer says you have received cancellation request and it was confirmed</p> <p> </p> <p>Author Sylvester</p> <p>Author Contact ********** 848</p> <p>Author Email ********** <p>Nature Unknown</p> <p>Client Reference ********** 183084</p> <p>Person Responsible Mondo</p> <p> </p> <p>Telkom Mondo free me a pathetic solution</p> <p>Two months ago after receiving my Telkom sim cards for two numbers i needed to be ported to Telkom i noticed that they actually issued sim cards with new numbers assigned already .</p> <p>Tried to call Mondo the first and second day but we all know that number doesn't work and till this day as well as the useless email box, i received a call from a manager from Mondo who explained he has not seen my emails \ online service note with a request to cancel the subscription within 7 days of receipt this call to me was early November and he agreed to handle the problem which never happened.</p> <p>I also logged a call with Telkom online and the ticket is still active on my profile, i have requested for the cancellation, nobody has called me back regarding this issue.</p> <p>I have today cancelled another debit order of around R 357.00 which i don't know what it is for since the free me was R65.00 all these charges and subscriptions need to be cancelled as i have requested the second day i had the sim cards for them to cancelled.</p> <p>Should this affect my credit rating i will lay charges against Telkom and Mondo.</p> <p> </p> <p> </p> <p>Busi Tshabangu (AB)</p> <p>Social Media Team</p> <p> </p> <p>T: +27 (0) 81180</p>