i have phoned two telkom office's today not one are able to assist me with my ads line at home i do not know what the number is they installed it

i want to report my faulty line at home i do not know what my telephone number is reason for that i'ts a new number and i did not receive any statement of anything to be able to see the number from telkom (to be able to report my line on my id they cannot pick up any line they installed in my house??????)

the deducted a r1000 off my bank account which is not suppose to be, only 599 as per my contract agreement with them i need a refund

i need someone to assist me asap i'm not phone them again

********** JS pretorius

i need my money refunded and i need someone to call me with