I have paid up to date, please stop debiting my account and get YOUR accounts up to date!!!

I have been a loyal promptly paying customer for numerous years, last year October my account was frozen due to unforeseen circumstances, I promptly contacted Telkom to inform them of the situation and made manual payments on my 2 accounts, I was charged R202 per account for rejected debit orders, this went on till December, I changed accounts. Regardless of manual payments, I was handed over to collections, without my knowledge. I was charged the debit order rejection fee every month, even after informing them that the debit order would not go through, while the account was frozen. Telkom tried to debit my account on the 16th December 2023, the debit never went through, as I was not expecting it and there were not enough funds. I have constantly been on the phone with them, from service agent to service agent. I made the funds available for the debit order for my accounts on the 5th of February 2024, as per my debit order date, the debit orders never went off, I then contacted them AGAIN on the 6th of February 2024 to enquire, I was told to make a manual EFT payment and was provided with EFT reference numbers for both accounts, I made payments immediately. On the 12th of February I received a call from Nudebt regarding one of my accounts, and was asked to provide proof of payment, which I did. On the 16th February Telkom tried to debit my account again, funds were not available in that account, as they tried to debit the entire amount, including the month of February, which is only due for debit on the 5th March 2024. I called again to find out what the problem is, I was informed that my payment was not allocated to my account and to please send proof of payment to Documents-TM, I did exactly that. On the 21st February 2024 I received a message informing me that my account has been suspended, I conacted Telkom AGAIN and spoke to Mateboho Motsweneng, she was very helpful and I emailed her my proof of payment direcctly, I received an email stating that I would receive an email that the payment had been allocated to my account. Today, 23rd February 2024, my account was debited AGAIN for the full amount, including the month of February, the funds were not available in that account. I have paid a fortune in debit order rejection fees, bank charges for failed debit orders, regardless of my communication regarding the situation of my account status and regardless of the fact that I made payments and my account is up to date. Note: it is only one of the accounts since my payment on the 6th February 2024, failure to provide me with thew correct reference number has led to an unallocated payment, however, my attempts to keep up to date with my accounts and communicate regarding payments have been futile. Shocking service and account management, I have 4 contracts over 2 accounts and have had great service for roughly 10 years, but this is ridiculous and has left me with a very bitter taste in my mouth, I have always defended Telkom, if anybody had anything bad to say, due to great service in the past. Now, Im not so sure anymore...