I have paid my money

We have been without internet since Monday. Suddenly just switched off. The lady I spoke to first was rude and obnoxious. They ahve taken debit order amounts that do not add up to what they say I owe, they send sms messages with a number on thatvis not my account number, and the tell me I am an idiot for not knowing that is my personal number?????? It is not reflected anywhere on my statement. So I pay everything they say I owe (penalties because I paid 3 days late), theb get told I have to wait 24 to 48 hours. I wait 48 hrs, nothing. I phone again, still not reflecting they tell me. Then I notice they don't take me debit order on the 31st like they are supposed to. So I go to the branch, I am told they didn't take the DO because it has bounced twice before. Not once in the 5 phone calls did anyone tell me the DO won't go through and I must pay manually. So now they not switching me on because I am in arrears again. I mean seriously, ***!!!!!! So I have now paid, via their app like I was told to, I have waited the full 12 hours (and in fact I am now in credit as I paid via the bank first but was told that would take another 24 to 48 hours) and still no Internet and suddenly all the phone lines are busy😡😡😡😡 This is just ridiculous.