I have no words ... I have use all of them

It is the worst… I lodge a complain on the 2 Jan at 13:00 which were closed by telkom on the same day 45 min later. ref nu***6 I lodge a complain on the 7 Jan at 13:00 ref nu ***7 I phone on the 9 th I phone on the 14th… I phone on the 15th… still continuing to wait….. ***

Please tell me what must I do. Are you going to deduct these days from my payment. No. Are you going to solve the problem I dont think so not this week in any case. The problem is already two weeks old