I have had multiple contracts with Telkom for well over 10 years. I have recently requested an upgrade on my pocket rooter, to unlimited data. I have 3 contracts running currently and my request was very clear to only upgrade my pocket rooter. Telkom

I have had multiple contracts with Telkom for well over 10 years. I have recently requested an upgrade on my pocket rooter, to unlimited data. I have 3 contracts running currently and my request was very clear to only upgrade my pocket rooter.

Telkom decided to place the upgrade with the unlimited date on my son's account and provided me with two sim cards. Upon delivery of the home rooter and sim card, I was told that they would do a sim swap on one of the new sim cards. However, this did not happen.

I was sold a new contract with 2 sim cards which had data and airtime on it. I was not aware as I awaited the sim swap to be activated.

Mid-month October, when I ran out of data, my nightmare started. I made numerous calls, spoke to various operators. Some understood the error, but for some reason it was continously translated or understood incorrectly.

Only after 90 days I met a staff member who has a befitting name, Confident. She confidently listened to my struggles I have experienced and fixed my account as we spoke. It took her only 30 minutes to have my matter resolved, whilst with some I have spent a full hour or more and still found no resolve.

I am about to lay a *****ulent case against TELKOM.