I HAVE HAD IT WITH TELKOM

I have really had it with Telkom, so my contract of 2 years has finally ended in January 2019 and little did i know or wasn't informed that i should cancel it online should i choose not continue with the contract, i mean my contact has finally come to an end with this people, the 24 months was done, despite the numerous phone calls i received from the consultants about offering me new products or upgrading seeing that MY CONTRACT IS COMING TO AN END, and having informed them numerous times that i'm not interested in anything that has to do with TELKOM and they assured me that they have made a note of that. to my irritating shocking surprise my account still gets debited to this date, and i went through to Telkom Clearwater branch in February 2019 not helpful at all i must say, they just told me to cancel it online and I tried to explain that i have done exactly as asked but still my account is been debited and i don't even use the router, can they possibly not assist or call someone. I then went to the Cradlestone mall and i must say the consultant there was very helpful, i explained my situation and she phoned head Office and they confirmed that my account was inactive but then again in July 2019 the debit nightmare started again. so this is what i do not understand why does the inactive account being debited and also can you not see that there's no usage of the router , and also what level of incompetence is this, i mean the contract has ended and have cancelled it online after the fact... last month(January 2020) i received a case number and an sms indicating that my case is been investigated and i thought well it's about time, even though its a YEAR LATER... i guess i celebrated too soon, just last week on the 14 February 2020 they debited my account twice, they didn't bother to even update me of the outcome of the investigation... i honestly just want this sorted out. i have had it with TELKOM and its ****S!