lS
lesley S

1 reviews | Active since Mar 2016

01 Mar 2016, 18:39

I HAVE HAD IT!

This is the copy of a letter I have just sent to Telkom.<br> <br> <br> Attention accounts department. I have not paid my account, it is true. You have cut me off again and I understand why, I want to tell you why I haven't paid my account and you tell me what you think. I'd like you to please chat to your technical faults department and even maybe listen to the dozens of recordings they should have of me complaining about service. Then I'd like you to look at the dozens of emails you send me telling me how much internet I have used over the past 4-5 months. You will see that I have barely scratched the surface, you might think that I just don't really need or like to use the internet but you would be wrong. The reason is that I barely get any internet, I have probably had 10% or less for months now and no amount of calling and complaining has helped, I am simply fed up! i could be paying a minimal fee for just a telephone line but I am paying about R600 per month to use the internet as well, internet that I AM NOT ABLE TO ACCESS. So actually MR/Mrs Accounts department, you guys should actually be crediting me with around R2500. What do you think of that? The legal term is positive malperfor

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 21:51
Official
Hello irritable me,

We are very sorry for the inconvenience caused.

This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM207448.

Kind Regards
Gadija
Telkom Social Media Team