I have found 1 staff member that cares

On the 17th February I upgraded my contract and unfortunately that is when the nightmare started. I didn't' receive any of the items as promised but I was billed every month. Despite spending hours and days on the phone to the call centre and visits back and forth to the Ballito branch no one was prepared to assist me. I was finally given Siphiwe Mashego (SC)' contact details as he apparently is a supervisor. What a joke, I sent him numerous email which he read and never once bothered to respond. Siphiwe does not deserve to be a supervisor. Out of the blue Thabelo Seema contacted me and immediately apologised for his colleagues and offered not only to resolve the matter but to personally see it through to the end. He gave me his direct line number so that I could contact him. Telkom you need to look after this man because I have dealt with your call centre staff and the staff from Ballito and their attitudes are atrocious. the ONLY reason why I am staying with Telkom is because of Thabelo. Thank you Thabelo for restoring my faith in Telkom.