I have experienced almost all the possible problems one can get from a cellphone contract!

<p>Good day</p> <p>I walked into a Telkom store and spoke to a consultant about wanting a cellphonw contract. Following day, i sent through all documents and subsequently got approved- on the wrong phone though. I then went to the store again and a gentleman who was assisting two clients simultaneously helped me. My experience was not a good one but i was excited about getting a new phone. I was even asked to just sign a checklist which had not been discussed thoroughly. I mentioned that i needed insurance and i was given estimates and a number to phone as there was nto any information for me. The one thing i specified was that i need my billing to be capped so should the benefits i was getting on my contract finish then i would top up myself. In response to this, the Consultant actually got a colleague to set up my extra limit or R0 and R1 just to be sure. 4 days later, i could not use i did not have any data to use so the only app i could access was Whatsapp. i emailed the firt consultant i had spoken to and also asked her to upgrade my contract to the 2gig package- im still to get a response. Within a couple of weeks i got my bill with a staggering R1 600 total. There is even a tablet included and an amount of around R500 for additional stuff that i supoosedly used. I logged a call wit no success. After 9 logs, i got one missed call and a text saying that nothing is wrong with the bill sent to me. I have been to the store at least 10times, so i have to rush off work and pay for parking in a mall for absolutely no help. Twice the store was offline and the rest of the times i was told i would receive a call which never happened. The store has my cellphone number, my office line and 2 email addresses and still i havent received a hello. There is never an answer when you phone. To top it all up, over the weekend i was stranded because the only money i had had been sent to me via ewallet and i could not request the onetime pin. Whenever i trid to recharge my phone, i was told that i did not have pemission to do so. I asked my partner to buy for me and he also could not- when i then went to the store- AGAIN- i was told that my contract does not allow me to top up by myself. The number that was included on the error msg could not go through because of insufficient funds. So even the help number wants e to pay though i cannot recharge my phone. I have a contract that i now thoroughly despise. I regret ever walking into the store. Worst part,my friends where teasinn me a couple of months back because i would not stop talking about these amazing packages Telkom had and how its affordable its been for my partner whenever he calls me (he has a Telkom line). I have complained and no one seems to care, i am petrified of what will happen to my account when tey try to take that money. Even worse, on Saturday i had to phone a friend for directions because my phone could not open the GPS. I am in a worse off situation than ever and to think i ported from a network i had been using for 14years- less than two months in, and i am exhausted- almost every second evening after work, i have to go hear a story at the Telkom store, pay for parking and go home with a phone that only goes on Whatsapp and think of my R1,6k bill. This has to be my worst mistake ever!</p> <p>If someone, any one can contact me so i can get away from this nightmare. They can take their phone so i can have peace.</p>