SK
SAKIR K

1 reviews | Active since Nov 2013

26 Jan 2016, 09:13

I HAVE BEEN WAITING FOR MY PHONE FOR 2 MONTHS!

I app**** for a new contract with Telkom for - Samsung Galaxy S6 Edge G925F 64GB + Free R200 SIM & Connection Fee on SmartPhone Essential @R529pm x 24 Months, + Free CLIP and E-Mail Itemised Billing, + 1GB x 24 Months Additional - on the 30th of November 2015. One week later it was approved and I was told I would receive the phone soon. It has been almost 2 months now I am still waiting for the phone to be delivered! I contacted Mariam Abrahams (Tel: *** - [Email Removed] many times. She gave me a delivery note number of ***. Even though she tried to help, the story is always the same, no stock, we are waiting for the stock. They gave me 3 different dates for the stock to receive. The last one was the 20th of January. I have been asking every day and now nobody gets back to me.<br> Is this a joke! Such a big company like Telkom has been messing me around for 2 months. How unacceptable and unprofessional is this!<br> Can somebody from Telkom tell me what is happening?<br> Thanks.

0
Replies (1)
Telkom
Telkom's reply26 Jan 2016, 09:33
Official
Hello skucuk,

Thank you for making contact with us

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the inconvenience.


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Regards
Keagan
Telkom Social Media Team