1 reviews | Active since Nov 2015
I HAVE BEEN TOLD ITS BEEN FIXED MULTIPLE TIMES
Around the 8th of October i laid a complaint with Mweb that my line keeps dropping. they do their bit and inform Telkom. Telkom then on the 20th sends me a message and tells me that it have been fix alas nothing had actually been fixed. now then i have had 3 phone calls from Telkom telling me they will have a technician out to fix it on specific days alas nothing. Received a phone call yesterday saying my line is fixed alas nothing... I keep having to phone Mweb to ***** and complain about Telkoms non-existent service to try get them to get their technicians to actually go out and fix the exchange. I am not the only one in my area with these line drop issues the other individual is on the same exchange and has had these issues months before me.. FIX!!!OUR!!!!!!LINES!!! IF it is not fixed ASAP i will be moving to Neotel Done and dusted!!! FYI i am not the account holder i just deal with the account issues as i am the one at uses it.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172554
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172554
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
