I have been left with no communciation after backoffice mess up

Hello. Ive recently (3 weeks ago) asked for the telkom number i always use to be moved to the contract sim i recently acquired. I was contacted on tuesday 7 Nov to say this would be done within 24 hrs. Since then all tha'ts happened is the number i asked to be moved has been completely disabled (This was on since 8 Feb) . Obviously i cant receive calls or sms on that number so this has become a crisis since i depend on this for work and private. Ive made numerous calls to resove the issue and nobody can suggest anything else besides waiting. . Its absurd that i have to wait this long and lose all communication in the mean time.