I have been a loyal client to Telkom for years ,I need a solution for this issue my primary number has been suspended 😭

April 2025 I upgraded my device it was due for one second week of June my account was suspended I called and enquired they told I owe R269 I went and paid the amount for peace sake,2.days after they debit R5000 I called customer service they said it's a obligation fee ,I explained that I did not agree to such terms there must be a mistake,I have been calling Telkom for 2 weeks now without getting any solution and everyday I received SMS of R5000 to be paid They have suspended my primary number which I used for everything I urgently need help on this matter please I have been using Telkom for over 5 years yooo