I Have Airtime

For the past few days I have been going through the motions of loading airtime using it and then in a blink of an eye hearing the message "you have less than five rand". At first I did not take note of it as I make calls and forget about it until recently, so as per the norm I tried to make a call and I was told that I have " insufficient funds available" I loaded airtime and received a message to confirm how much airtime I have and I was shocked to see that I had more than the amount I loaded. So I started to check after switching on my data, after calls to see how fast or slow my airtime was being depleted. Today I tried placing a call and I was informed that I have "less than one minute" at the end of that one minute my call got cancelled. I checked my airtime balance and it showed that I had a more than sufficient amount of airtime. I called Telkom and spoke to a consultant named Scelo, he proceeded to detail where, when and how I used my airtime. I had data charges, call charges and even SMS charges (which should not be happening as I receive the FreeMe sms daily - 50). The unfortunate part is that on my end I have airtime reflecting, I also know that I did not exceed my daily SMS' but for some reason Telkom thinks its okay to mislead me with a detailed stated of how I used my airtime.

I was one of the many who were advocates for this company however I am beginning to think that I made a grave mistake as the service keeps getting atrocious with every call I make to their service department and contract I take out.

Please resolve this matter,

An aggrieved customer