I have a serious issue with your billing system!

Dear Telkom,

I have a serious issue with your billing system!!! I really do!! When I signed up, I obviously gave you guys my banking details. Everything was fine for the first few months. I recently had my account suspended and I was accused of not paying... I found that to be completely absurd as you guys had my banking details and should have taken the money from my account, as agreed when I signed up! This is appalling! To make matters worse, nobody from Telkom bothered to call and tell me my account was in arrears (which shouldn't have been the case in the first place as it's your job to debit my account)... I went in store numerous times and nobody could assist. Simply put, your service is horrible to say the least! I dont understand how a simple matter as debiting my account could be so complicated. I now seem like a bad payer and that has negatively affected my credit score... Anyway, I eventually paid the amount I was accused of owing and everything went back to normal!

Now recently, the exact same thing happend. You guys didn't take the monthly debit order for 2 months and I had my account suspended! In typical telkom fashion, none of you bothered to call me. If I was paying late as you guys had claimed, it's only normal to call or remind me to pay! Instead of suspending my account unexpectedly, then expecting me to pay an exorbitant amount for 'missed payments'... I don't know what the issue is with your billing system, but you guys really need to sort this out. This is not the kind of service I would expect from a reputable company such as Telkom. Your service is pathetic and it needs some serious work. This is a massive inconvenience and it has negatively affected my credit score! I am now expected to pay an amount of R1300, which I hadn't budgeted for! To make matters worse, this amount includes a penalty for 'late payment', which is obviously not my fault as you guys are not taking payments on time. This is pathetic and you need to sort out your billing system ASAP!!!!!!!!