zT
zoe T
1 reviews | Active since Jan 2017
06 Apr 2025, 08:08
I have a contract and went to upgrade
I have a contract and went to upgrade. They created a new account instead of maintaining my current one. I have 2 accounts & only one is debited, the other they either have never or the bank hasn’t allowed it. I reached to them to put everything in one account, they didn’t respond. I have been paying the second account directly on the Telkom website but what I pay never seems to show up. I have the Pop. Secondly I have 2 more contract lines that are ending soon and I don’t want to upgrade them at all or continue with the service. I want them to be prepaid at the end of the contract. I know Telkom continues contracts even after they have ended and I don’t want that at all.
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zoe T's updateReviewer Update
25 Apr 2025, 17:34I had a call with an agent and went over my account with Telkom and found multiple discripencies. Instead of an upgrade- an agent created a new account in order to get commission and Telkom has been double billing me since January to September. Then before that I was charged R682 from September 2024 till now for a device carry over yet the contract ends on the 23rd of June. Same with another number where I was paying R315 for device carry over since September 2024 and the contract ends in June 2025. I only requested an upgrade in December 2024, on a contract that was due for an updated (This is the number that was treated as a new contract instead of upgrade by your sales people). I want all my money returned to me including the R202.00 you have charged me for the last 3 months for the second contract as you couldn't double debit my account. This has caused me great stress and I will be contacting an attorney for the breach by telkom- your agents have created things I don't know on my account for their benefit for over 7months an amount well over R6000.00. The lady I spoke to was sympathetic but shocked by the ************ activities. How was I targeted in this ****????
zT
zoe T's update25 Apr 2025, 17:34
Reviewer Update
I had a call with an agent and went over my account with Telkom and found multiple discripencies. Instead of an upgrade- an agent created a new account in order to get commission and Telkom has been double billing me since January to September. Then before that I was charged R682 from September 2024 till now for a device carry over yet the contract ends on the 23rd of June. Same with another number where I was paying R315 for device carry over since September 2024 and the contract ends in June 2025. I only requested an upgrade in December 2024, on a contract that was due for an updated (This is the number that was treated as a new contract instead of upgrade by your sales people). I want all my money returned to me including the R202.00 you have charged me for the last 3 months for the second contract as you couldn't double debit my account. This has caused me great stress and I will be contacting an attorney for the breach by telkom- your agents have created things I don't know on my account for their benefit for over 7months an amount well over R6000.00. The lady I spoke to was sympathetic but shocked by the ************ activities. How was I targeted in this ****????