I have a closed account and still have to pay?!

<p>I have a Closed account and proof of letter from there accounts stating :" A request has been forwarded to all relevant Credit Bureaux to remove the adverse handover status/written status and default history if any from your credit profile and update to paid in full and closed.</p> <p>The account holder is not indedbted to Telkom SA SOC LTD with regards t the above account number.</p> <p>I certify that the above mentioned information is true and correct.</p> <p> </p> <p>signed by Charmaine Dafel</p> <p>Credit Managment Delisting"</p> <p>This letter I got 27 January 2017.</p> <p>evercinse Telkom still wants to deduct money from my account, when I approuch a store and they phone in to accounts they see this attached document but still staits that "this client stil needs to pay" ! how is this even possible.</p> <p> </p> <p>Can we please have some action taken to this, I am 100% sure that it is not just me and Telkom can not get away with this !!! </p> <p> </p> <p> </p>