I have 2 wifi contracts - both promotions with Telkom

<p>I noticed that I was charged R815.00 instead of R315.00 . Debit order was deducted and I've been trying to get an answer.</p> <p>I logged on and had the below conversation with one of the agents:</p> <p> </p> <p>Welcome to the Telkom Chat service.<br /> One of our friendly agents will assist you shortly. <br />Please hold for the next available Agent.<br />7:54:31 AM You: Hi I noticed that you deducted R815.00 instead of R315.00 as debit order yesterday<br />You are currently being assisted by Lindiwe Constan Malindi<br />7:55:39 AMLindiwe Constan: Good day Arendse. Thank you for the enquiry, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following.<br />1. I.D/passport number<br />2. Residential / Billing Address<br />3. Alternative number<br />7:55:57 AM You: ********** 507088<br />7:56:08 AM You: 53 2nd ave, Belgravia Estate<br />7:56:13 AM You: ********** 891<br />7:57:23 AMLindiwe Constan: Kindly please not that you were charged for the following Arendse.<br />7:57:48 AMLindiwe Constan: Recurring Monthly Fees<br />1 x CLI Presentation R 8.50<br />1 x SmartBroadband Wireless 5GB + Huawei B315 R 199.00<br />1 x Smart OneRate + 2GB Telkom Data + Huawei E5573 R 107.50<br />Subtotal (Recurring Monthly Fees) VAT included at 14% R 315.00<br />Usage Fees<br />Data R 500.00<br />Subtotal (Usage Fees) VAT included at 14% R 500.00<br />Total Amount Due (VAT included at 14%) R 815.00<br />7:58:34 AM You: Data usage? The R500 is usually deducted montly. Please check previous statements<br />7:58:51 AM You: Lindiwe please check before responding to me. <br />7:59:40 AMLindiwe Constan: Arendse there was no additional charge for R500 data on the February Invoice.<br />8:00:40 AMLindiwe Constan: Neither for the January bill also,December too.<br />8:01:08 AMLindiwe Constan: Arendse are you still there?<br />8:01:19 AM You: I am<br />8:01:45 AMLindiwe Constan: Is there anything else you require assistance with?<br />8:01:49 AM You: So why wa it never billed in all the months. The 5 gig is a 249 promotion<br />8:01:57 AM You: R249.00<br />8:02:19 AM You: No I'm not done, call tyeam leader or someone. nI want my R500<br />8:02:21 AM You: Now<br />8:02:25 AMLindiwe Constan: Yes,because there was an additional usage of R500 for the month of March<br />8:02:49 AM You: Don't give me that. We did not over use. Sent me the proof now.<br />8:03:01 AM You: We are not ending this chat untill I'm happy<br />8:03:50 AMLindiwe Constan: We only bill you for what you have used. Kindly confirm your email address so I may send you your data records,once you have gone through it and still care to disoute,we will log a query on your complaint Arendse.<br />8:03:54 AM You: According to my knowledge. I get 5gig and that's it. After that I cannot access your wireless once up<br />8:04:17 AM You: You have my email you sent my statememnt to email<br />8:05:12 AM You: Are you telling me I used more than 5 gig. I also have a 2gig I use. <br />8:05:23 AMLindiwe Constan: Your sending limit is szet on R500, when you have exhausted your 5G,your internet access charge was derived from this amount.<br />8:05:40 AMLindiwe Constan: Kindly confirm your email address Arendse.<br />8:05:56 AM You: ********** />8:06:17 AM You: I'm waiting. You will not end this converstion either.<br />8:06:42 AMLindiwe Constan: Is there anything else you require assistance with?<br />8:06:49 AM You: I have never gone over 5 gig. And if so, why was it not stopped or cut for that matter.<br />8:07:44 AMLindiwe Constan: Your default spending limit is R500.00,you can reset it to 0.00<br />8:09:00 AM You: Is that on both 5 gig and 2 gig?<br />8:09:36 AMLindiwe Constan: That is correct<br />8:09:51 AM You: As per my knowledge I'm only allowed the 5 and 2 gig. You guys messed up, now I have to pay.<br />8:10:05 AMLindiwe Constan: I apologize for the inconvenience<br />8:10:40 AMLindiwe Constan: i have sent it,is there anything else?<br />8:11:31 AM You: Something I do not have money for. It's more than an inconvenience. I have a debit order that will return and I will be in arrears with one of my accounts now. I will reflect default at credit bureau and the bank will be charging me for the debit order return<br />8:12:15 AM You: The attachment is not opening.<br />8:12:37 AMLindiwe Constan: I apologize for the inconvenience<br />8:13:26 AM You: No my dear, what are you going to do about it. I'm not happy with "I appoligize for the inconvenience"<br />8:13:44 AMLindiwe Constan: I have sent it again,kindly get back to us once you have went through it.<br />8:14:15 AM You: Still unable to open the file.<br />8:14:20 AMLindiwe Constan: You were charged for what you used up Arendse.<br />8:15:16 AMLindiwe Constan: The problem lies with your device as I have used the format we always use to semd customers their data records.<br />8:15:18 AM You: I want an email confirmation on both sim cards that the limit will not go over and that the R500 on both sims are R0.<br />8:15:37 AM You: No please change your format in order for me to open<br />8:15:40 AMLindiwe Constan: I will send it shortly.<br />8:16:02 AM You: It says it the file have characters or were sent in read only format<br />8:18:18 AM You: Please just copy the content in an email and sent to me. I've tried all the attachments and not allowing me. I don't have problems with any other attachments. Only yours<br />8:21:46 AM You: Lindiwe are you still there?<br />8:25:50 AM You: Ping!<br />8:27:50 AM You: Could I please have the Team Leader's email address.<br />8:28:31 AM You: Or have him/her call me. I'm not going to leave this as such</p> <p> </p> <p>I'm still not able to open the attachment and Lindiwe have not responded to me again. I signed up Recurring Monthly Fees<br />1 x CLI Presentation R 8.50<br />1 x SmartBroadband Wireless 5GB + Huawei B315 R 199.00<br />1 x Smart OneRate + 2GB Telkom Data + Huawei E5573 R 107.50<br />Subtotal (Recurring Monthly Fees) VAT included at 14% R 315.00</p> <p> </p> <p>Should I not have received a warning that I'm going over my limit? </p> <p>Lindiwe have ended it appears our conversation and been ignoring to an extend my questions. She however sent me an email to say that she successfully capped both sims. So thank you for that at least. Right now I don't feel valued by Telkom as the young lady, chose to ignore my concerns.</p> <p>Unfortunately I don't have a copy of both contracts as my hardrive crashed and was replaced thus losing quite a few of my files. I however if I don't have a leg to stand on, why was I not informed that I am over my limit?</p>