JA
Juanita A

1 reviews | Active since Dec 2017

28 Mar 2018, 10:42

I hate you Telkom!

Oh how I wish I could turn back time and do more research on my dear friend Telkom. Been with Telkom for 9 months now. Not a month has passed by where I don't swear at you Telkom. You make my life hell. Debit order never goes off when it's supposed to even after speaking to numerous agents. So today as soon as money went into my account, Telkom decided to take some for themselves. Even though I have paid already this month and my debit order date is the 5th of every month. Also, they like sending your Statement after you have paid, normally and with ALL the other accounts I have, you get your statement BEFORE you need to pay. Calling them wont help, at this moment even the online agent is offline. Tried emailing them? NO REPLY!!! Your wifi sucks, your deals are expensive, your customer service DOES NOT EXIST! Just want out of this stupid contract (that by the way I do not even have a copy of) I hate you Telkom.

0
Replies (2)
Telkom
Telkom's reply18 Apr 2018, 14:40
Official

Hello juanita-aucamp

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply14 Jun 2018, 07:27
Official

Hi Juanita ,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that both accounts FA:*** and *** are currently up to date with a balances only due on the last day of the month and the 5th.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,