I hate Telkom Billing Department!!!!

I have always had a problem with Telkom's useless Billing Department. This has been going on for years even when I had home numbers. Telkoms Billing System is completely up to paw paw and yet they still cant get it right.

I recently ported my number from Vodacom and took out a Telkom cellphone contract and even though I gave them permission to take off money from my bank account monthly through a debit order they have failed to do this since I started with the contract. Phone call after phone call to them and still I keep getting smses from them indicating that I am owing them money, a few days after receiving the sms the phone gets cut off!!! I am sick of them messing with my phone line and my finances, bearing in mind that there is money in my account at the time they are supposed to take the money off, this is sure to affect my credit rating too!! All of which is not my fault!!!

I am so frustrated because when you call the call centre you cannot speak directly to the billing department - they will call you when they feel like it and the response I keep getting is I must go pay the amount over or they will cut my phone line again. I do not have funds in my account by mid-month as I am a battling single Mum with a sickly child. I feel that it is their inadequate Billing Department that is at fault here and I am sick of being penalised for their repeated mistakes - how can you have a glitch on my account every month for 5 months????

I am hugely disappointed in the service I have received from Telkom or lack thereof and would not recommend them to anyone with all the drama they have created in my life.