PK
Precious K

1 reviews | Active since Feb 2012

26 May 2017, 06:19

I hate Telkom

<p>I am sick of Telkom!!!</p> <p> </p> <p>I have been trying to get feedback for over a week from Telkom, and all I keep getting from their twitter invix is that they are investigating and someone will get back to me.</p> <p> </p> <p>Now, yesterday, without so much as feedback nor a statement of accounts, Telkom goes into my bank account and takes an amount R567?</p> <p> </p> <p>R567? My WiFi router account is R199. In May I made a double payment of R400, in March R395.00. That's a total of R1362 within the last 5 months yet I still have no WiFi.</p> <p> </p> <p>I am being ****** blind and no explanation as to what the hell is going on.</p> <p> No statement as to what this money is for and no response? I am livid!!!</p> <p> </p> <p>Next step is Ombudsman now, I am sick of this!!!</p>

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Replies (2)
Telkom
Telkom's reply26 May 2017, 13:33
Official

HI vuyi2009

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

PK
Precious K's update30 May 2017, 12:22
Reviewer Update

I am ****ed off to the highest point now. Still absolutely no feedback from Telkom. Call centre agent claims an SMS was sent to me, I received no such SMS.

The 1 hand doesnt know what the other hand is doing clearly! Completely useless service provider!