1 reviews | Active since Nov 2016

29 Dec 2016, 19:55

I hate Telkom

<p>In November I was without service for 3 week. That includes internet as well as my telefone line. After posting it on hellopeter I got a response but still it took 4 days for a technician to come to my house to fix the problem. On the 12 of December everything went dead AGAIN no dsl or telephone line. Again I reported the problem to Telkom. My fault nr is: 29CVK131216. after waiting for a week I went into the Telkom offices on the 19/12/16 to be assured by Dawid that everything will be fixed the same day (I have witnesses). Today is the 29th and I am still waiting for service. Maybe it's because I am white and this is just another form of **************? I have been a client for more than 20 years. Honestly I am about to close my account with Telkom. This is totally unacceptable. The best part is however that I received my account and according to Telkom calls where made during the time that I had no service AND I have to pay the full amount for my dsl. I am fed up with this situation. While I went to speak to David, there were 13 technician vans in the parking lot.</p>

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Replies (1)
Telkom
Telkom's reply30 Dec 2016, 09:57
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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