I HATE TELKOM

<p>Dear telkom. This is not something I usually do as a person, but because I have been struggling since October 31, 2016, I decided to put my complaint in writing.</p> <p>NR1. Today's dat is 10th November - 10000 messages later, and still no luck. I think it should be fair for me to post here - since it is merely impossible for me to call 081 180, This means my only way of communicating with you, is by logging on to a PC and ask/chat to a consultant.<br /> Nr 2. Your consultants' stories and explanations is never the same, fortunately I am a step ahead, the past 22 months since i've joined Telkom,this is always the case. Luckily for me, I now have proof, since I wrote everything down, and took screenshots (luckily you advise us clients that you record the calls - so in that case you aso have proof of your bad service)<br /> Nr 3. You managers, both online and in store have no idea what's going on. In so doing, on a daily basis several times I was told "Sorry ma'am, I can.t help you - please phone 081 180." Now I ask you, how many times must I say my line is suspended, I could just as well flush my phone down the toilet<br />No. 4. Empty Promises - i'm still waiting from 31 October for a manager to phone me back, after several times phoning in and requesting to do so. Still NO SUCCESS!</p> <p>No. 5. 32 calls later, so I counted it - I still no solution, and my line is still down/suspended.</p> <p>No 6. How many times will I be advised that the matter is escalated to the manager???</p> <p>No. 7 Sorry Ma'am, I cant tell you when this matter will be resolved, under normal cituations, it would be unsuspened binnen 48 Hours. BLAH BLAH BLAH (255 hours ago and still going strong) <br />Nr 7. Sorry ma'am - I have no turn around time.You must wait - think I waited long enough now, don't you think?<br />Nr8. Sure, you are about to ask why my line is suspended?Now that my dear Telkom, is because of you. Your debit orders, amounts and dates do not match the invoices and SMS that you send out.</p> <p>No. 9 Dear customer, due to the non-payment or your mobile service the service will be interupted binnen 48 hour. Please make payment. (Received 18:28, Friday, October 28, 2016). I very worried call the telkom service line, because I have repeatedly struggled with telkom, I call just to make doubly sure that my payment has been received and that the text does not become was issued to me - be said to me "please ignore the text, your services wont be interrupted." Clearly, I understand the message wrong, because here I am today, 10 November, and my line is still off ????? Once there told me my payments refelct.<br />Please dear telkom, advise me what to do regarding this situation - One cannot go through so much trouble and face all this difficulties because of you.<br />It is unacceptable to expect your clients to pay dearly for a service not rendered. Because of this dissatisfaction and unhappy service (or should I say no service) I will happily end my contract with easily the WORST service provider in South Africa, without thinking or doubting it twice. Thankfully I only have next month left, HALLELUJA!<br />Oh,and another thing, now I have to pay R1600 cancellation fee because you fail to comply with your side of the contract?</p> <p>Please Do not tell me you're sorry to hear I'm so unhappy with Telkom - I have already heard that enough over the past few days, and I'm surely not the first customer to complain.</p> <p>100's of strong cups of coffee, a box Strepsils for a sore throat, headache pills and a box of hair color for all the gray hair that you caused, I send my kind regards.</p>