I hate Telkom

So my account was suspended because of late payment, I finally managed to gather a couple of cents to pay Telkom, I went to the store and I was advised that I need to go pay at a Game store which is what I did, I phone Telkom to advise them that I paid and the lady I spoke to casually said your services will be restored in 24 hours” the next day which was the the 24th of December I notice that my account is still suspended, so I phone Telkom again only got them firstly to make me send proof of of payment with the promise that a team leader will allocate my payment and lift the suspension, however the guy comes back to me and tells me I need to go back to Game to go get my money back cos I don’t know what Game has done, mind you I’m all the way in newcastle, payment was done in JHB. I ask to speak to the team leader because I refused to sit the whole of Christmas without a service the agent says he will transfer me to Sihle/Lihle Mlambo who is the team leader, I held on the line for 1h34mins mins, only for the line to drop at the end 1h34mins on hold 1h34mins!! To top it all off I phone back and this time I’m through to the JHB call center at this time I’m so upset and I want to speak to a team leader directly cos I want to lay a formal complaint against Sihle/Lihle guy for making me hold for so long and I’m told they don’t have a Chanel where I can log my complaint and that I should email my proof of payment to her and in 5 hours time my line will be back in order, next thing she says she’s going to transfer me to her team leader Paul Maphoto, man or man this guy undermined me from the time he took my call he belittled in a way where I thought this can’t be real. I’m shock and mortified with the way Telkom LEADERS especially Paul Maphoto deal with their customers, what a disgusting service if the leadership behaves in such a manner what about the rest of their surbodinates ?? I was not treated fairly, no one empathized with me what a bad taste left in my mouth if it wasn’t for this contract I would’ve left Telkom in that very moment. I would like to think I’m always referring Telkom to my friends and family because I liked it but no more you guys don’t know how to handle any situations