I hate telkom

On the 30th of January 2018 I went to do an upgrade for my contract mobile phone at the V &A Waterfront was assisted by Tienell. Submitted every thing she asked she told be to come back to get my device, got my device iPhone 8 on the 1st of February 2018 little did I know that the sim card I was given was not active. On the 3rd of February 2018 went to a telkom store in bayside and I was told that the upgrade was still pending and they don't understand why I had the device and I should go back to istore to ask Tienelle what was going on. Called the call centre on the 4th of February was told that the sim card will be active within 24 -48 hours that did not happen called again after 24-48 hours was told that the matter was escalated. I stayed with a device that had an inactive sim card for a month without being contacted and advised on what was happening kept on calling and going back and forth to istore and telkom stores. The 1st of March Tienelle called me to say that she is sorry for the inconvenience but she would actually get fired for giving the device because her boss was constantly asking where is the device, she then said she was going to cancel the order and do an upgrade on my other contract but what she did was create another contract for which I didn't ask for. I went to istore to advise her that I never asked for a 3rd contract and I cannot afford to pay for 3 contracts she said I won't pay for 3 contracts because she will request for the third one to be cancelled. On the 4th of March received my statement with 3 instalments that will be deducted from my bank account. I'm beyond irritated with the service I got from telkom now I'm actually stuck with a phone I cannot use because my number change request is stuck on their system and that is also being escalated.