I HATE MY NETWORK PROVIDER TELKOM

Here I am, an unsatisfied customer. Struggling with stress and anxiety because I cannot keep in contact with my pensioner mother. Why you might ask? Because sales and commission means more to Telkom than doing the right thing by their customers.

I am a victim of the Telkom and Sell Direct duo. Sell direct called me and secured a black Friday deal. They told me there is issues with my order and I should call Telkom

Telkom then told me that they do not accept orders from Sell Direct as they always cause issues. The lady on the phone then put through a separate order in my name.

Fast forward a few days the Telkom device is delivered. Less than a week later Sell Direct delivers a device.

I send the Sell Direct device back immediately and received a note of collection.

Fast forward to January 2026 im being charged R16,000.00 my account is suspended I cannot make calls or use normal data and this is after they deducted a payment from me on the 5th of January 2026.

I tried logging a complaint but their email address does not exist.

I sent them an Instagram message but they can't assist me

I sent a request for them to call me but I haven't received a call

I went in store to log a dispute but there's only so much they can do in store.

I have sent an email to the ICASA and am awaiting feedback.

I felt it fitting to post on Hello Peter as well. I refuse to stand by and let them abuse me as a customer like this. 3 consecutive months of problems and I must just smile and suffer? I don't think so.

I will be taking this further.