I hate having to rely on Telkom for service which is not given.

i dont know why i even want to try and complain on hello peter, south african service providers these days wont fix anything anyways, but here goes.

The last couple months i have been struggling to get my telkom account sorted out, mainly, Telkom could not tel me why my account is behind, seeing that i paid my account every month, for some reason it was always behind.

Regardless, this motnh on the 5th, the day all debit orders should go down on, my account gets suspended. Took me R150 of airtime worth of waiting and half an hour just to get through to a tech. consultant to find out whats going on why has my account been suspended. On which he says... :yes its been suspended"... yes i know you dumb ass, thats why i am calling.

Letting it there i made a payment of R460 to settle my account, and all was find. On the 6th the debit order went down ANYWAYS as it should, but a day later. So i figured ok ill reverse the EFT i made to Telkom, FNB tells me it would cost me R200 and filling in of a form to do so, and reversing a debit order is less... if it is not free for that matter.

Non the less i reversed what was cheaper (who would pay R200 to rectify a problem that was made due to telkom incompetence for listing a debit order to go down the 6th and not the 5th? nobody i know). Then saturday comes all is well, sunday it gets suspended again.

Contacting Telkom this morning, i have to hear that payment of R455 was not reflecting on my account that is why it has been suspended, as far as i have been told being in conversation with telkom on the 6th, EFT payment should reflect with in 48 to 72 hours, which by any normal persons's time should have been over the weekend.

But no they switch it off again, not only did i waist so much time,effort and money to get through to telkom in the first place, i did all that just t have them say "its been suspended..." not that i did not know that you **** for brains, i get told "no he cant tell me why it has been suspended..."... right after i asked to get put through to accounts seeing that this is a problem from accounts's side to start with and after he insisted he help me because i was put through to him... now he doesnt know... is this making sense at all?

I am tired to keep calling telkom just to get put through to a snot-shoveler that cant tell you why it is what it is, that cant help you after he insist on helping you because you were put through to him, i am tiered of having to keep calling Telkom to fix something they do wrong on their side, the payment doesnt go down when it should be going down on, i get penalized and i have to keep calling the bank doing reversals shooting my account fees sky high, just... to try and fix an issue on Telkom's side....

The worst part of all... NOBODY can assist you... either that or they dont want to assist you...

Its bull**** having to put up with people who or service provider that cannot help you with a problem.