I hate being **** to after I have paid......Telkom

So I have ordered a phone online and I got a call from one of the agent and I was told I ma successful and I was told I need to have money in my account in order for them to debit the account as I have ordered an iphone 7.....Telkom failed to debit and I called back the agent back to actually cancel the order of the iphone 7 as now I want an iphone xr cool I was then approved again and I was told that they will debit my account and in which is was not done on the 25th of April but it was only done on the 4th of May and I was debited for both iphones in which I do not have a problem.

I then spoke to Refilwe as he was the agent who helped me with this process and she advised that the phones will be delivered with 48 hours (Please do not get me wrong, I do understand that due to Covid 19 it will take long) but she insisted that I will get them within 48 hours.

Fast forward to Wednesday I made contact with the agent "Refilwe" and she had been ducking and diving the whole time, only when I told her that I am going to complain on this site she then told me the matter has been escalated.

On Thursday she sent two invalid AWB's saying that they have been provided by Courier IT but when I called in and checked on their website bot AWB's does not exist.

Can I kindly have my phones and if I can go collect at the store I have no problem with doing such as you have already debited my account.

I have screenshots of the conversations that I have had with Refilwe