i got incorrect line/bill/ poor line(bad support)

I'm a new customer and from the start i got very bad experience as i requested for a 4mb line and they installed a 2mb line. I did phone them to CORRECT their mistake they have made and i received a new account to login for a 4mb line as i firstly requested in the colonnade shop in Pretoria. After my first month i got billed for 2 lines and also pay for a whole week internet i couldn't even use as i had to wait for telkom to come and install my line.<br> <br> NEW problem sins Saturday: My internet line is almost down. My line pings at 14ms, download at 0.30mb and upload at 0.38mb.<br> <br> This line is useless!!!! I tried calling 10210 but it gives me a beep sound and doesn't go through.<br> Please check my line and fix it.