I give up! Struggling too much!

<p>I have been struggling with Telkom for one full month to give me proper feedback regarding a landline order. No one calls me back, and no one is able to answer my questions. I requested to speak to a manager this morning, and was promised that he/she will call me back. I still haven't heard anything back from Telkom. </p> <p> </p> <p>Telkom gave me a order number when I placed my order, but no one is able to pick up my order number on their systems. People made promises to me over the phone, and no one responded or even tried to keep their promises. I'm at a point where I feel I should request all my telephone conversations with Telkom, to prove to them how terrible they are at keeping their promises. </p> <p> </p> <p>I've been trying to be positive, and not posting stuff on social media or even writing reviews, but that didn't help. I've asked my order to be escalated numerous times, but nothing came from it. So what is my next step?</p> <p> </p> <p>Will another escalation help?</p>