I give up on Telkom's service

I was billed incorrectly and logged a cse on the 4th od Dec. My money was deducted on the 25.12.2015 and I got a call from your billing department and spoke to Themba Sambo who advised me to reverse the money at my bank and make a manual payment of R215 as he would credit the other money on my nect invoice. On the 03.01.2016 I logged a new case ***3 as this was never done, and it now shows in arrears. Yesterday on the 12.01.2015 I received a msg on my phone, saying that due to none payment my service will be suspended in the next 48 hours which is tomorrow as I need to make a payment immediately. I will obviously not make that payment as I do not owe that money to Telkom. This problem has been going on and on and Telkom is really not bothered with their bad service at all. This has gone too far and I am really getting sick and tired with Telkom that does what they want to and messing people around!!!