I give up

I have a contract ending month end, last month I called in to have the number moved to pre paid, a<br> Was asked to email canellations, they came back to me saying I must call the call centre. I called in again and now was told to go to the store. What is sad is that even the adsl line that was meant to be cancelled end of last that is still active even when I got a ref # with the we are sorry to see you leave blah blah. <br> <br> This is the worst service ever cause clearly your departments dont know what is happening where