I give up...

On the 3 rd October 2017 I transferred the above mentioned telephone number from My Late moms Acc - Account Number: 431199****** to My Acc - Account number 629902******.

An instrument was delivered on 11 October 2017 by a courier. I was told that I would be able to use the phone within 24 hours. This did not happen (Invalid SIM). The SIM was replaced and I managed to make outgoing calls but not receive calls. I was not allowed to make an overseas call. After a few days I was not able to make calls (Invalid SIM).

On 4 November 2017 I was told at the Telkom shop that the service was cancelled. On 7 November 2017 the Billing department told me that account number 629902****** was cancelled in correctly. The account that should have been cancelled was 431199******. The consultant at the Telkom shop was asked to reactivate the account as per instructions from the accounts department. I was told that this could not be done because the account had not been paid and that I would not be able the get my existing number ( ********** ***), I would have to except a new number.

This just leaves such a bad impression of the competency of the consultancy or the communication s****s. The reference to the non payment of the account for October the reason for the discontinued number. Am I being penalised as a result of this and now I have to accept a new number. The inconvenience of having to notify of change of number. Also just having to accept a new number where initially the fault lies with the person who initially cancelled the wrong account number, (431199******) should have been cancelled.

Up to now, I still have gotten no help and it is more than 6 months that i have had to go through "we will help you" which results in absolutely no help at all. I am completely disgusted in Telkom. All I ever get is excuses... No resolution...