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Cameron G

1 reviews | Active since Jan 2018

16 Apr 2018, 17:43

I give up

I am trying to add the unlimited VAS for friends and family for R49. 50. Still i try, it says " service unavailable, please try again later" . Why offer a service if it is not available?? To phone the call center is painful, Facebook messenger is painful, online chat is a nightmare.

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Replies (3)
Telkom
Telkom's reply02 May 2018, 08:11
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

CG
Cameron G's update02 May 2018, 08:31
Reviewer Update
Good Day, Since then I have managed to get a consultant on the online chat to load this package to my number. Please tell me why the USSD doesn't work if I try to load it on my own. My number: ***. ID: *** I dont want to keep telling the consultant to load it for me every month. I would like to load it own my own. Regards, Cameron
CG
Cameron G's update23 May 2018, 05:16
Reviewer Update
I still have no joy with this service. I was in an online chat and the operator added it for me last week (18/19 May)..... still nothing has happened. I don't know what the obsession is with wanting my id, residential address, i understand wanting my number. Please sort this mess out. Else remove this false VAS services.