I get tense thinking of contacting Telkom, again.

I had problems getting through to Telkom late March, staff were on strike.I spent a lot on airtime calling from my cellphone,as I didn't have a telephone,got it for the ADSL line-although charged for landline. Calling from my cell proved to be extremely costly,waiting half an hour or so when I called before the call was answered, or even just cut off. Eventually I managed to get through and told them I wanted to cancel the line because I was moving from Dbn to CT.I was told that I could keep my account but suspend it at no cost to me til reconnected,so I agreed.Early May, I call again (and again) to reconnect to no avail.Finally I got hold of someone who said the line had not been suspended,(strikes) she spoke to the billing dept when I was on hold,said sorted.They reconnected the line 28 May.I then got a bill for the time I didn't even use it!I asked to cancel the data package last month-cheaper elsewhere, and when the 22nd goes by-when she said it would be cut off, it's still on!I call them again,they say it has not been cancelled.I get a bill now in Aug, reconnection fees!-and after I paid for no service for May. I need a Clear explanation,I'm forever calling to Try sort out!!