I find it completely distasteful that they refuse to fix a brand new phone, and expect me to wait,pay, drive up and down between Telkom & Samsung -all this to get the same broken phone back.

<p>I am absolutely disgusted with the customer service I have received, or the lack there of. I am currently experiencing first hand problems with Telkom itself, the shop in riverside nelspruit. <br />I have a contract at Telkom, I upgraded to a Samsung S8+. <br />The phone has software problems as a grey screen appears when you attempt to touch the device. I would've expected Telkom to assist me to get a working phone. Telkom then told me I must send my phone in I sat with out a cellular device for 20 days, finally when my phone was ready for collection they proceeded to tell me that there was nothing wrong with the phone and they did nothing, my frustration was over the wall as when I switched my returned phone on, it gave me the grey screen (I have video evidence of this phone acting up, I am more than happy of showing that video to anyone) all I want is a solution from someone at Telkom whom will know how to handle a customer with care and ensure that I keep my contract with you people.<br />I am after-all regretful that this has happened as I would like to believe from an entity's point of view you would prefer your reviews to be higher and your customer care to be good.</p> <p> </p> <p>As one can understand this is a frustration as we have our careers and everything else that goes with that but on top of that the telecommunications company fails to provide you with a proper working phone reguardless of the pricey setbacks and bad treatment.<br />I find it very unfair that I am paying for a brand-new phone although I cannot behold a brand-new phone,.This has become absolutely unacceptable.</p>