I feel like I have been ******!

I upgraded my Fibre line from a 20 mb line with a 100 gig cap to a 20 mb line uncapped. That in itself was fine.

I then received a package that contained a new router … which I have not used due to the fact that I have one that works already … and a box with the TV box in it. No paperwork and no instruction as to what the box was or what it was for. I did some research and set up the box on my TV and got it working. My assumption was that it was part of the contract and that it was included in the price. Apparently I was incorrect in this assumption.

I received my bill this morning and to my dismay I saw that an amount of R1 099.00 has been charged to my account … once off … for the TV box **** Box) that I am due to pay.

I called the Call Centre . After a while (investigation) the chap said to me that I was liable for paying that because I should not have opened the box if I didn't want it! I asked him that if I was not supposed to open something that was delivered to me surely a letter should have been included stating that fact. His response was that I should have contacted Telkom to find out what it was all about and because I didn't contact them I am at fault … it is not a fault of Telkom's.

I am not a person who harps on 'the customer is always right' but I will not take responsibility for this.

The fact is I have opened the package and have connected it to my TV and it works okay. If I had known that I had to pay for it I would not have opened it and I would have insisted that someone come and fetch it. I asked him that if I put the TV box back in its packaging could I return it and not pay as it was not something I was looking at getting anyway and his response was no … that because I have used it I am liable to pay for it.

I am very unhappy with this as I feel like I have been ****** of R 1,099.00! It is a lot of money and I am not happy with the fact that Telkom has dealt with this so poorly. It is really a bad show that this has happened. There was absolutely no transparency and no thought for the fact that my bill has now doubled!

Unfortunately I have paid upfront so I am now the loser!!!

Telkom this not acceptable.