I don't want to swore but.....

Telkom is the most terrible network and most backward network there is here is SOuth Africa but what can we say with something that's 50 % owned by government. It is a bit of a stretch to expect anything more. Firstly they had network issues and my Sim card got damaged during those on and off network problems. I can't access my cellphone banking nothing I accepted that I have to travel 500km for a Sim swap. Then I'm asking them one stupid thing to transfer data on my number that they damaged to my current number they make me wait 24 hours and more only to find they can't do it. Their agents are so *********** I'm not even sure half what they do on the system makes sense to them.

I used to be an agent myself so I'm not understanding the stupidity that comes with Telkom agents. Then when you wanna lay a complaint it's never resolved and they don't care the agents put you hold forever and drop the call. I'm not sure if it's the new way that is acceptable to drop the call on the customer.

Also it's a stupid rule to do Sim swaps at the store level only while when you assist me over the phone you ask security questions and we pass them now we have to travel miles for you to see our face it's the most stupidest thing I've ever heard. What's the point of Rica then.