I dont understand, should it be called system?

at 12/Oct/2015 I app**** to cancel my both landlines only in one request in addition to refund my 1400R deposit. When I was back to SA in February, I found 670R payment in my account since one of the landlines was not cancelled but amazingly the other one was sold to another guy. Then I app**** for a new landline in 23/Feb/2016. I don't have transport, I went one time to Walmer branch (they told me you must go to Greenacres, it's not our problem and Greenacres must solve it for you) and two times to Greenacres to track my request. In Greenacres they said to me \its fine don't pay any deposit for new land line and we will refund it\". Right now that I'm waiting for my new landline I have received a message says you must pay 700R more deposit to have a new landline. first, is it fair that as a student spending more than 5 hours time, use public transport to go to your branches and claim my money? second, is it fair that I have 2100R deposit by Telkom only for one landline. I want Telkom refunding the rest of my money, clearing my account since I had app**** for cancelation in October. Install my new landline ASAP. I must have the right to claim my time and transportation money."