pP
phozisa P

1 reviews | Active since May 2016

24 May 2017, 17:48

"I DONT KNWO" The response i got when i asked about my bill

<p>Good day</p> <p> </p> <p>On the 15th of may TELKOM billed me R825.198 for what i dont know. I have been paying R312 now it has changed , when i went to the store i was given a phone to speak to the billing department "spoke with Thobela " who was no help at all. He told me he does not know why i was billed triple my normal instalment.</p> <p>This month my instalment was supposed to be R249 instead R825.18 and noone knows why.</p> <p>I cancelled my insurance in March and im still being billed for that as well, when i went to the store i was just given a phone to call Finrite and they had to cancell it , the funny thing about that when i took out the insurance i was under the impression its TELKOM now that i have a problem its not TELKOM its outsourced . TELKOM HAS BEEN REALLY A PATHETIC AND USELESS SERVICE PROVIDER AND I WANT TO WARN ANYONE NOT TO TAKE A CONTRACT WITH THEM EVER.</p>

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Replies (2)
Telkom
Telkom's reply25 May 2017, 10:21
Official

Good Morning Phozisa,

We have logged and sent your query to our Billing Team for further assistance, feedback will follow.

Your case number is ***2.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Telkom
Telkom's reply25 May 2017, 10:21
Official

Good Morning Phozisa,

We have logged and sent your query to our Billing Team for further assistance, feedback will follow.

Your case number is ***2.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team