I DONT HAVE THE TIME FOR THIS ANYMORE, IMCOMPETENT

I recently opened up a new Telkom line. I also physically went into a branch and gave them my banking details to load a debit order. the first month went by and Telkom didn't debit my account, I then called to query and was told that because it was the first month the system didn't update in time, the consultant then emailed me my invoice of which I then has to do a manual payment. he also confirmed that my debit order is in place and I wont have that problem again, low and behold again this month no debit taken. Every single Time I called the call centre I wait between 45 - 60 mins to speak to someone, I don't have the time for this anymore. This is so funny as I am a customer that is literally begging for your guys to be effective in your debiting. Mind you I also have to say that my invoice had a penalty for late payment (haha I get charged for a late payment because your systems cant work properly...what a joke)...Considering just cancelling everything with Telkom and move to Neotel, maybe they would want my business.