I don’t even have words

Extremely terrible service. The only thing more frustrating than the incredibly long hold times on calls, is the fact that this review along with all the other negative reviews will make absolutely no change to the quality of customer service you offer.

Your website is not user friendly at all. There is no way for the customer to contact Telkom. We are only able to try and leave our contact details through a very long and unnecessarily complicated process only for your consultants to take ages to call us back.

And when they do, we are supposed to hold the line for an indefinite amount of time for the consultant to check something as simple as a statement balance!

That is all I wanted to do today. I wanted to see what the total amount is still due on my account. Not the monthly instalment, the total amount. And I was not able to do that on your website. So I left my contact details and after no one called me back in a few hours I went through the effort of leaving my details again twice!

Someone called me back, with a very noisy background. I stated my purpose for the callback request, which is to know my full amount due, he advised me to hold the line while he checks.. I waited TWELVE minutes just for the phone to be put down in my ear and I am left with no answer to my question and a terrible experience.

I was also asked if I would like to leave feedback on the websites, I clicked yes but was not actually given the opportunity to leave feedback.

I regret my loyalty to Telkom and recommending them to people. I always dread contacting Telkom because I know what the nature of the call will be like. And what’s worse is that I have not yet had an experience to prove that I am wrong about my feeling towards Telkom. I know there is no point in arguing with ignorance and obtusity so I will leave this here, finish paying my account, closing my account, leaving Telkom and simply never dealing with them again.