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Shane C

1 reviews | Active since Dec 2011

19 Feb 2015, 12:12

I DO NOT OWE YOU MONEY!

In September last year I opened a contract with Telkom Northgate (8ta) for a LTE server and internet package for my home computer. We ran the necessary checks to see if my address had signal and according to Telkom's computer I was in a prime position with full signal, however, when I returned home and connected the LTE server I had weak signal and could not connect to the internet. After a sim card swap and several calls to the technical centre and several visits to the 8ta shop at Northgate, I cancelled the contract and gave back the LTE server as the problem could not be resolved. The contract was cancelled within 7 days of inception and according to the contract if you cancel ,within 7 days there are no penalties. Telkom refunded me my money (case number ***1) and I thought all was fine until Telkom deducted R3273.78 from my account in December 2014 which I had reversed. In January Telkom deducted R1550.00 from my account which I again had reversed and now I am being threatened that I will be black listed if I do not pay. I DO NOT OWE YOU ANYTHING, the account was cancelled within 7 days of inception. The account number is ***. Please stop harassing me!

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Replies (1)
Telkom
Telkom's reply19 Feb 2015, 14:41
Official
Hello shanecade,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Department and feedback will follow. Your reference number is SM90605.

We apologise for any inconvenience caused.

Regards,
Zandiswa Gunu
Telkom Social Media